When you send out a box of wine, you ought to be reasonably confident that it will arrive in the condition you sent it. But sadly life isn’t always like that.

In the new edition of The Wine Merchant, we’re conducting a poll to assess how problematic couriers can be for independent merchants. There are all kinds of horror stories about boxes that come to grief on conveyor belts, or wine that is supposedly damaged in transit – but the suspicion is it’s actually been half-inched.

We’re not just muck-raking in pursuit of salacious gossip. We are also looking for examples of best practice.

To take part in the survey, click here. And if you want to read the issue online, follow this link.