Le Dû’s Wines, New York City
Making people, not bottles, the stars of social media
There’s a theory in the digital marketing world that “people buy from people”.
What that means is you’re more likely to convert social media views to sales if you show the smiling faces of customers, staff and VIPs rather a stream of close-ups of new products, however funky natural wines and craft beers might look these days.
It’s this idea that underpins the social media strategy of Le Dû’s Wines, in Greenwich Village, where the Instagram stars are as likely to be the winemakers behind the wines, or the customers who drink them, as the bottles.
Posts often tie into the shop’s own tastings and Bob Dylan puts in regular appearances. The shop’s late founder, Jean-Luc Le Dû, hung a large framed photo of the singer playfully downing wine straight from a bottle, and visiting winemakers are frequently coerced into adopting the pose in front of it for an Instagram shot with the hashtag #drinkingdylanstyle.
“Bottle shots can be pretty, but at the end of the day a bottle is a bottle,” says Le Dû’s Timothy Dillon. “That human element is important so, outside of winemakers, we also try to feature customers and staff as much as possible interacting with the bottles, showing the emotion the wine evokes, which we think is much more relatable.”
The store monitors the reach and impressions of posts, and what works in adding sales of particular wines, but the effect can also be less tangible.
“Sometimes we will do a post about a very expensive wine which will garner a lot of digital praise but yield lower sales,” says Dillon.
“It’s not that they don’t actually want to buy that wine, it’s that not everyone can buy very expensive wine all the time. They can still appreciate that we are a place to get those kinds of wines though and that lets us know they are listening and interested.”
Win an £800 meal for your team with an Aster promotion
Armit Wines is helping indies promote its famous Ribera del Duero wine Aster with digital activity. We’ll be offering ideas and suggestions over the coming months, and there’s an £800 prize for the most imaginative campaign, to be spent at a Spanish restaurant.
To participate, simply plan any kind of digital campaign promoting Aster Crianza (and Finca el Otero if you like).
Email Alex Hill at Armit Wines
(email@example.com) or contact your Armit rep to receive the digital assets you need: logos, images and technical information.
Grape to Grain, Prestwich
Zoom tastings bring in a new audience, from Manchester to Malawi
Like many retailers, Grape to Grain took to the Zoom airwaves for weekly online customer tastings during lockdown, but their success led it to take things a step further to offer private online tastings too.
Three packages – Fun & Funky, Smooth & Sexy and Epic & Elegant – are now offered at £25, £35 or £50 a head with steadily-more premium sets of three 125ml wine and cheese samples dispatched to each participant. Prices come down the more people take part – from a minimum of six up to a maximum of 200.
To raise the business’s profile and drive new revenue streams and geographic reach through lockdown by enabling friends and family in different parts of the to have a social gathering while enjoying some top quality wines. The offer supplements the two stores’ weekend live online tastings for which customers in the Greater Manchester area can have a choice of sample sizes, carafes or full bottles delivered.
Co-owner Tom Sneesby says: “We did four private tastings last week and we’ve got three more coming up. We’ve reached people in Glasgow, London, rural Wales and Jersey.
“We’ve just sent a bottle to someone who’s going to send it on to Malawi for their best friend to join in there. We’ll definitely carry on doing them. It’s changed our business model completely; it’s been revelatory for us.
“It’s great for people to do with friends around the country, or for people who can’t get out or don’t want the full expense of going out with taxis to get home, or those who don’t want to just sit at home at the weekend and watch Netflix. They’ve become a focal point for many people’s weekends.”