Customer Services Supervisor

Location: Wandsworth, London, SW18

Description

The Little Fine Wine Company is a small, dynamic, and fast-growing online fine wine company, established by a Master of Wine in 2018. We offer a range of wines and specialise in the sale of great wines in half bottle size. As the company growth accelerates, we are looking to recruit a competent full time Customer Services Supervisor. This is a great opportunity for a self-starter who can manage and develop efficient systems as the company quickly grows. The successful applicant will need to be hands on and willing to get involved in a variety of tasks, as dictated by the business need. Attention to detail, and a commitment to high quality customer service is essential. This is a role that would suit somebody who is flexible, loves wine and enjoys a variety of tasks with the opportunity to work in different areas of the business. You’ll be working directly alongside our Founder and Master of Wine, Victoria, and will have the opportunity to contribute to Buying tastings as well as Customer events and attend our importer tastings too.

Responsibilities include

  • Order processing and tracking of courier deliveries
  • Liaising with customers and responding to their enquiries
  • Organising mail outs and assisting on marketing and social media initiatives
  • Packing of orders and receiving of deliveries
  • Assisting with product set-up on the website, including writing wine descriptions/tasting notes and bottle photography
  • General office management tasks and assisting with ad-hoc projects such as customer tastings, events, buying tasting tastings and others depending on the business need

Skills and Experience required:

  • Strong communication skills both written and spoken
  • Excellent customer service
  • Proficient in Excel and good all-round computer skills
  • Ability to learn new systems and processes quickly
  • Ability to work independently to a high standard
  • Organised, with an eye for developing scalable processes
  • Good analytical skills
  • An interest in wine and food
  • Experience in Mailchimp and websites ideally
  • WSET qualified